Play Area Maintenance

Soft Brick have always been the preferred supplier of corporate and single site maintenance. We created the first maintenance contract for corporate facilities in the mid 90’s and have gone on to service more sites, more often than any other provider! As a result of this heritage we have obtained a wealth of experience in maintaining anything soft play.  From some basic net tightening to a full overhaul of an old and tired play system, we can handle it all. To give you an idea of the scale of our operation we are currently operating every year on over 25% of all maintained sites in the UK! 

Soft Play Shooter and Netting Maintenance

To cope with demand we have become the largest in-house maintenance department in the country with more teams around the UK than any other play provider. Our highly skilled, fully trained, DBS certified (formerly a CRB check) maintenance teams operate nationwide. We pride ourselves on our outstanding safety record and speedy response times.

Maintenance is vital to keep your soft play area looking its best and most importantly its safest!

We are able to carry out maintenance on Soft Brick installations and also sites built by other play providers. Our company philosophy has always been the aim to reduce your soft play maintenance costs to free up capital to enhance or refurbish your play equipment, which in turn drives footfall to your business.

We are proud to hold the indoor soft play maintenance contract for The Spirit Pub Company and their chain of over 90 Wacky Warehouses across the UK. Our maintenance customers include a wide range of independent and corporate accounts, but they all have one thing in common -  they understand the need for a truly professional service when it comes to the looking after and maintenance of their play equipment investment.

Our corporate maintenance customers include:

Soft Brick Maintenance customers The Spirit Pub Company (Wacky Warehouse) Burger King Greene King Center Parcs Park Resorts Gambado Manchester Airport Heathrow Airport Circadian Trust McDonalds Bourne Leisure

Whether you operate 1 site or 100 sites, we are able to offer all of our customers the widest range of maintenance and cleaning services.

Maintenance Services:

Operational Maintenance Inspection

  • This involves a thorough check over of the condition of your equipment.
  • Our qualified engineer will produce a fully itemised quotation as a result of the inspection.
  • We will provide a maintenance contract quotation for your consideration as a result of this inspection.

Maintenance Contracts - Multiple Visits

  • We can tailor our maintenance contracts to suit your required number of visits per year.
  • All visits are supplied with a maintenance certificate to display at your premises to give your customer peace of mind.
  • Provide peace of mind - we will contact you when your next visit is due leaving you to focus on running your soft play business.
  • There is the option to pay by standing order - meaning you can spread the payments out over the year. (Available on request)
  • Discounted online shop items and other exclusive offers.
  • Access to preferential rates on emergency call outs:
- Within 24 hours weekend including bank holiday
- Within 24 hours weekday
- Within 7 days
- Within 21 days


Single Maintenance Visit - 'One Off'

  • Perfect if you have an area or some individual items which require attention.
  • Perfect if you just want a general one off visit to carry out maintenance on the whole system as and when you require – no contract required
  • These can often be quoted over the phone for speed if we are supplied with some photos or supporting information describing the problem

"I Just wanted to commend the gentlemen that came out to repair our soft play today. They were absolutely fantastic. Extremely knowledgeable and nothing was beyond them. They gave us a great level of service and as a result we will not hesitate to use your company again for future repairs. You and all the Soft Brick team have been very helpful throughout the whole process."

- Twycross Zoo, Warwickshire

Soft Play Area Maintenance

Cleaning Services

Hygienic Ball pool Cleans - Accidents happen!

A hygienic ball pool clean can be carried out as an individual service, as part of a maintenance visit or high level clean from our Soft Brick team.

This service includes:

  • Full sensitisation of all ball pool balls using our specialist cleaning equipment. (Please note that the balls will still be wet once they have been cleaned so will require time to air dry before use)
  • A full wipe down and sanitisation of the ball pool padding.
  • Removal of all broken and crushed ball pool balls.
We can also supply replacement ball pool balls (and net sacks) to ensure your ball pool remains at the required depth. Please contact us and we will be happy to help!

      High Level Clean (including void areas)

      • This involves a high level clean of your play system and areas inaccessible to staff such as tops of netting, voids and surfaces of tube slides
      • Our site engineers are fully trained to use harnesses to ensure that the high level clean aspect of this service is completed safely
      • We vacuum the dust and debris which may have been disturbed during our cleaning procedures
      Please note that we can also supply and fit zip access panels to areas to improve future cleaning regimes. Please contact us and we will be happy to help!

          DIY / Repair Parts - Available online

          • A wide range of DIY fitment items are available from our online shop - click here to see the range!
          • Keep your maintenance costs under control by carrying out minor repairs yourself. Instructions / Instructional videos are available on our YouTube channel!
          • We research these products every month to ensure that our prices match or beat any other like for like product supplied by our competitors.

          We understand that each customer will have very specific requirements dependent on the play equipment they have. Call one of our sales advisors for a bespoke solution to suit your needs even if you just require some helpful advice!

          "I just wanted to say a massive thank you to you and the rest of the Soft Brick team for helping us resolve the issue with our Aerial Glide feature - it is greatly appreciated! I would also like to thank the engineers that came to site - as always they were very courteous and professional and a great asset to Soft Brick."

          - Lanky Bills Fun Shack

          If you would like to discuss any aspects of your Maintenance requirements in greater detail, then please get in contact with our team or call us on +44(0)1925 837733 and we will be more than happy to discuss it with you.